
ipsum dolor sit amet, consectetur adipiscing elit, sed d veniam, adipiscing elit, sed d veniam
ipsum dolor sit amet, consectetur adipiscing elit, sed d veniam, adipiscing elit, sed d veniam
We are a Northern based property and facilities maintenance services company that provides a wide range of skills to our clients.
Providing a guaranteed, reliable and competitive rate to all our clients throughout the Yorkshire county.Our company provide a quality preventative maintenance, project’s and reactive works to a very high standard.
We also host a wealth of experience within our business so that you as our client can feel at ease, so that your interests are our priority.Offering a fast, efficient, professional service with well trained engineers that comply to all current H&S standards.
Read MoreIt is a long established fact that a reader will be distracted by the






Helpdesk Reacvive SLA
| Priority | Reactive Response | Type |
|---|---|---|
| 1 | < 2 Hours (emergency *) | Fire Alarm Activation |
| < 4 Hours (emergency *) | Total Electrical Failure | |
| Gas Leak | ||
| Store Unable to Trade | ||
| Major Flood | ||
| Heating Failure | ||
| 2 | < 24 Hours | Minor Leak |
| Fire Alarm Fault | ||
| Sprinkler Systems | ||
| Boarding Up | ||
| Glazing | ||
| Health & Safety Hazard | ||
| AC Total System Failure | ||
| 3 | < 48 Hours | Toilet / Drainage Failure |
| Fire Extinguishers | ||
| Door Faults | ||
| CCTV Faults | ||
| Locks & Safes | ||
| Window Lights Out | ||
| 4 | < 5 Working Days | Signage |
| Carpet / Flooring | ||
| AC Unit Failure | ||
| 5 | < 14 Days / Next PPM Visit | External Repairs |
| PAT & Fix wire testing | ||
| Internal Repairs | ||
| General Lighting | ||
| Other Reactive Maintenance |
Helpdesk Reacvive SLA
| Planned Maintenance | |
|---|---|
| Completed PPM visits within the correct month of schedule | > 90% |
| Completed Statutory Certification visits within the correct month of schedule | > 95% |
| PPM Certification Issue within 20 working days | > 95% |
| Reactive Maintenance KPI's | |
| Response times achieved | > 90% |
| Job closure less than 10 working day (subject to priority) | > 90% |
| Quotation KPI's | |
| Emergency quotation request within 24 hours | > 95% |
| General quotation request within 14 days | > 95% |
| Reports KPI's | |
| Agreed reports submitted within 7 days | > 95% |
Helpdesk Reacvive SLA
| Office |
|---|
| PPM Management |
| Asset Management |
| Key Performance Indicator Management |
| Direct Labour & Subcontract Management |
| Property Management Liaison |
| Quotation Management |
| Client Report Production |
| Engineering Apprenticeship training |
| Provisions of Document Management |
| Asset Register |
| FGas Register |
| Lamping Register |
| Statutory Certification Register |
| Statutory Certification Copies |
| Asset O&M Manuals (where provided) |
| Operational Contract Management |
| Provisions of H&S, Quality and Technical Support and Audit. |
| Project Management |
| Subcontract Management and Procurement |
| Client meeting and reports as dictated, monthly meetings and preparation of minutes |
| Technical and commercial review of quotations. |
| Management and preparation of financial reports |