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constructor

  • Landlord & Letting Agents preferred suppliers
  • Multi-trade company
  • All work fully guaranteed
  • Building maintenance

Plumbing

plumbing

 

Preventative Maintenance

hammer

 

Electrical

power

 

Building and Fabric Works including damp proofing and tanking

constructor

 

Decorating

decorating

 

Roof Works

Big Five Services LTD is a Northern based property and facilities maintenance services company that provides a wide range of skills to our clients.
Providing:

  • a guaranteed,
  • reliable and
  • competitive rate to all our clients
  • throughout the Midlands and the north of the England.

Company Registration Number 08887727
V.A.T. Registration Number 205765803

 

Our company provide a quality preventative maintenance, project’s and reactive works to a very high standard. We also host a wealth of experience within our business so that you as our client can feel at ease, so that your interests are our priority.

Offering a fast, efficient, professional service with well trained engineers that comply to all current H&S standards.  

 

 Registered

measuresuccess2

Planned Maintenance KPI's
Completed PPM visits the correct month of schedule >90%
Completed Statutory Certification visits within the correct month of schedule >95%
PPM Certification issue within 20 working days >95%
    
Reactive Maintenance KPI's
Response times achieved >90%
Job closure less than 10 working days (subject to priority) >90%
    
Quotation KPI's
Emergency quotation request within 24 hours >95%
General quotation request within 14 days >95%
    
Reports KPI's
Agreed reports submitted within 7 days >95%

1

Office

PPM Management

Asset Management

Key Performance Indicator Management

Direct Labour & Subcontract Management

Property Management Liaison

Quotation Management

Client Report Production

Engineering Apprenticeship training

 

Provisions of Document Management

Asset Register

FGas Register

Lamping Register

Statutory Certification Register

Statutory Certification Copies

Asset O&M Manuals (where provided)

 
Operational Contract Management

Provisions of H&S, Quality and Technical Support and Audit.

Project Management

Subcontract Management and Procurement

Client meeting and reports as dictated, monthly meetings and preparation of minutes

Technical and commercial review of quotations.

Management and preparation of financial reports.

4 600x400

Helpdesk Reactive Service Level Agreement

Priority

Reactive Response

Type

1

< 2 Hours

(emergency*)

Fire Alarm Activation

< 4 Hours

(emergency*)

Total Electrical Failure

Gas Leak

Store Unable to Trade

Major Flood

Heating Failure

2

< 24 Hours

Minor Leak

Fire Alarm Fault

Sprinkler Systems

Boarding Up

Glazing

Health & Safety Hazard

AC Total System Failure

3

< 48 Hours

Toilet / Drainage Failure

Fire Extinguishers

Door Faults

CCTV Faults

Locks & Safes

Window Lights Out

4

< 5 Working Days

Signage

Carpet / Flooring

AC Unit Failure

5

< 14 days / Next PPM Visit

External Repairs

PAT & Fix wire testing

Internal Repairs

General Lighting

Other Reactive Maintenance

 

Testimonials

© 2016 Big Five Services LTD. All Rights Reserved. Big Five Services LTD is a company registered in England and Wales with company number 08887727 and registered office at 135 Meltham Road, Big Valley, Huddersfield, HD4 7BG.

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